1. Product Guarantees (Safety Guarantee & Satisfaction Guarantee)

Customer satisfaction is our main priority. And we strive to achieve it by offering you the best products, the best selection of ingredients and delivery methods. Should we not meet your expectations, we shall replace your products or voucher with another of the same value.

2. Change Of Orders

2.1 There is a minimum requirement for the vouchers purchase. Customer can order one or more vouchers that shown at the website. We will not entertain any cancellations once the order is confirmed and payment has been made.

2.2 We will send an electronic acknowledgement to the customer within 24 Hours upon successful submission of the electronic order. If item ordered are unavailable, a message will be sent to the customer for further action.

3. Delivery

3.1 We will aim to provide you with your ordered Products OR Vouchers as close as possible to your requested delivery/collection time.

3.2 The Customer agrees to accept delivery of the Products or Vouchers at the agreed time and place of delivery. Once the delivery location and time has been confirmed, no changes will be entertained.

3.3 For delivery orders andpick-up orders, please allow a minimum of 3 (Three) working days for delivery and pick up.

3.4 If you have chosen for the Products to be delivered, Dragon-i will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver have your consent to this. If you are not present to receive the delivery of the goods at the address given in your order, then Dragon-i reserves the right not to refund the price of your order and will still charge the full amount of the said order too.

3.5 Products or Vouchers are subject to availability. If products or vouchers ordered are not available, Dragon-i may offer a reasonable substitute product of equivalent quality and price. In the event should the products or vouchers that is available for substitution there is a price variance it has to be borne by your good self.

3.6 Limited delivery areas subject to availability of delivery personnel and permitted circumstances.

5. Limitation of Liability

5.1 To the fullest extent permitted by law, Dragon-i excludes all liability arising out of its supply of the Products or Vouchers and in particular shall not be responsible for any loss or damage, arising directly or indirectly out of or in connection with delay beyond the estimated time or date of delivery; any circumstances over which Dragon-i had no control of the consequences and which Dragon-i could not avoid by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by the Customer or others.

5.2 Payment will be forfeited should you fail to collect the product or voucher as per your requested date and Dragon-i will not take any liability for any damages on the said products.

Please call Dragon-i Hotline at +603-7806 3188 if you have any queries. Please state clearly that it is an online-branch issue.